Frequently Asked Questions
If you have questions not listed here, please call. We stand ready to help with your order today. Call us at 800-348-9694.

Why should I buy from Parrott Canvas?

  • We create our products from quality materials to ensure an enhanced corporate or organizational presentation.
  • You deal directly with the manufacturer for best pricing, fabric, color, and style selection.
  • Our products are manufactured in the USA at a modern facility with a worker friendly environment.
  • Parrott Canvas is a very dependable, customer oriented supplier in business for over 20 years.

How do I place an order?
Call 1-800-348-9694 or e-mail to contact a customer service representative.

Can I get bags personalized?
Yes, our bags can be personalized for individuals with embroidery. Price must be quoted per your requirements.

Can I get a custom designed bag?
We offer a wide variety of standard fabrics, colors, and sizes. Standard options of handle length, zippers, snaps, and pockets are offered. Bags may also be manufactured to your specifications. Price and minimums quoted based on customer specifications.

Will I be charged for a decoration setup on reorders?

  • Silk-screened items do not incur a new setup charge for reorders within one year of original order date.
  • Setup charge is $25.00 per color for reorders after one year of original order date.
  • Embroidered items do not incur new setup charges at any time after original order date.

Do you drop ship?

Do you offer pack and hold programs?

General information

Shipping Schedule
All of the promotional totes offered by Parrott Canvas are made to order. Blanks are normally shipped in 2-3 weeks. Decorated items require 4-5 weeks. Shipping: FOB Greenville, NC 27858

Sample Policy

  • Stock design samples and colors are priced at the 24 piece quantity.
  • Custom design samples are priced at a minimum of $25.00. Quotation available.
  • Samples requiring decoration are priced at the blank sample cost plus the standard setup costs. If order results, no additional setup charges.
  • Graphic proofs are provided at no additional cost

Artwork Requirements
For all decorating processes, we require clean, crisp, high resolution artwork. Our art department utilizes PC format for all designs. Vector artwork is preferred. We can accept bitmap art; however there may be additional art charges incurred for rendering appropriate artwork. When possible, please send Adobe Illustrator files. Convert all text to outlines. Gradients, transparency, and other effects may be problematic with embroidery or silkscreen, keep file structure and graphic treatments simpler for best results. Additionally, we can accept Adobe PDF. You should create your PDF with "Press" settings or PDF/X-1a settings if possible. Choose to "embed fonts" so that your text does not substitute on our machines. Photoshop, JPEG, TIF and BMP are other formats we support. Remember that JPEG is usually better for photographs rather than hard edged graphics, and it uses a "lossy" compression to allow very small file sizes by compromising image quality, so use the highest quality compression if you have that option—or better, save in TIF format which does not degrade your image. Files from other software applications may incur additional art charges. If in doubt, please call and ask. PMS numbers are preferred for color identification.

Over / Under Runs
We make every effort to ship exact quantities on your orders. Due to the complexities of the manufacturing process, we reserve the right to over ship or under ship up to 5% and bill accordingly.

Changes / Cancellations
All changes and cancellations must be in writing. Order changes may affect delivery dates as well as product and decoration cost. No changes may be accepted after production has started. Cancelled orders are subject to costs incurred prior to production including cost of art, screens, embroidery digitizing, and proofs. All claims and discrepancies must be reported within 10 days of receipt of order.

All items are custom made to order and are not returnable.

Payment Terms
Net 30 days upon credit approval. First order, custom designs, and large orders require a deposit or pre-payment. We accept Visa, Master Card, Discover, and American Express.